This training course Customer Service in Tourism and Hospitality It is designed to equip anyone who takes the course with the essential skills needed to provide a exceptional service in the tourism and hospitality industry. Through each teaching module, you will have the opportunity to learn the techniques of effective communication, complaints handling, empathy and problem-solving, as well as the management of high-pressure situations, as aspects of everyday life in the customer service in tourism and hospitality. This training will equip you with the tools to improve the customer satisfaction, to promote the customer loyalty and raise the reputation of companies in the sector, thereby contributing to their success and competitiveness in a global market.
Customer Service in Tourism and Hospitality
Hospitality and Tourism
1 hour
Introduction
Objectives
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Learn how to develop effective communication skills to interact with customers.
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Understanding how to implement complaint handling and resolution techniques.
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Knowing how to encourage empathy and personalised care with customers.
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Implement strategies to to improve customer satisfaction and loyalty the customer’s.
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Manage high-pressure situations with professionalism.
Table of Contents
VIDEO LESSON 1. CUSTOMER SERVICE
VIDEO LESSON 2. QUALITY IN CUSTOMER SERVICE: BUSINESS QUALITY
VIDEO LESSON 3. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
VIDEO LESSON 4. HOW TO DELIVER VALUE TO THE CUSTOMER
VIDEO LESSON 5. HANDLING COMPLAINTS AND CLAIMS
VIDEO LESSON 6. HOW TO DEAL WITH A DISCONTENTED CUSTOMER
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