The DISC Methodology Course It is your gateway to a world where an understanding of human behaviour becomes your greatest ally. In a professional environment where personalisation and understanding the customer are key, the ability to identify and adapt to different personality types will give you a competitive edge. You will learn to analyse the behaviour customer experience, make strategic decisions on products and pricing, and improve customer satisfaction using tools to measure perceived quality. You will also discover how to manage talent and boost sales by applying the DISC methodology. With the growing demand for adaptable and empathetic candidates in the job market, this online course will equip you to stand out in any sector. Not only will you improve your interpersonal skills, but you’ll also boost your leadership and sales skills, setting yourself apart from the competition. Join us and transform the way you engage with the professional world.
DISC Methodology
Leadership
25 hours
Introduction
Objectives
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Understanding the behaviour customer data to improve your sales strategies.
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Identify the needs the client’s personality using the DISC methodology.
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Apply the DISC methodology to classify the behaviour the customer’s.
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To analyse factors that influence the behaviour the client’s to optimise results.
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Use tools to measure the quality perceived quality and customer satisfaction.
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Manage the human talent by identifying DISC profiles.
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Implement the DISC system to maximise your sales and set yourself apart.
Table of Contents
TEACHING UNIT 1. THE CUSTOMER
1. The customer
2. Customer behaviour
3. Customer needs
4. Types of customers
5. Analysis of customer behaviour
6. Factors influencing customer behaviour
7. Customer behaviour models
TEACHING UNIT 2. DECISIONS THAT AFFECT THE CUSTOMER
1. Decisions regarding products
2. Decisions on distribution
3. Pricing decisions
TEACHING UNIT 3. DISC METHODOLOGY
1. Classification of behaviour
2. DISC methodology
3. Applying the method to sales
TEACHING UNIT 4. PERCEIVED QUALITY AND CUSTOMER SATISFACTION
1. Tools for measuring perceived quality (customer satisfaction)
2. Quality as perceived by the consumer
3. Quality of service
4. Why measure perceived quality?
5. Why is it difficult to measure perceived quality?
6. Tools for measuring customer satisfaction
TEACHING UNIT 5. HUMAN TALENT MANAGEMENT USING THE DISC METHODOLOGY
1. How can you identify each person’s DISC profile? The best tool for getting to know your employees
2. How to attract the most outstanding employees to the company
3. Successfully identify an employee’s profile and get the best out of them
4. DISC for team management in organisations
TEACHING UNIT 6. HOW TO BOOST SALES USING THE DISC METHODOLOGY
1. We use the DISC system to ensure sales success
2. How to proceed when you contact a customer
3. Identify and understand your customer’s profile
4. Stand out from the competition with DISC – I’ll show you how