The ability to effective communication is a fundamental skill in all aspects of life. Whether in the workplace, the personal relationships or the social interaction, the ability to communicate effectively can make all the difference between the success and the failure. Key Points for Successful Communication It gives you the opportunity to acquire the skills you need to express your ideas clearly, listen actively and adapt your communication style to different situations y audiences. You’ll learn techniques work experience and strategies for overcoming communication barriers and building stronger connections with others. Completing this course will not only improve your communication skills, but it will also help you excel in your career.
Cross-cutting
Communication
3 pm
Key Points for Successful Communication
Communication
3 pm
Introduction
Objectives
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To communicate in a way that effective.
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Recognising the different communication channels.
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Active listening.
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Tailor your communication style.
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Overcoming communication barriers.
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Set strong relationships.
Table of Contents
TEACHING UNIT 1. COMMUNICATION
1. Information processes
2. Communication and its channels
3. Communication channels
4. Characteristics of effective communication
TEACHING UNIT 2. ACTIVE LISTENING
1. Active listening
2. Barriers to active listening
3. Prepare to listen
4. Listening skills
5. Non-verbal communication
TEACHING UNIT 3. COMMUNICATION STYLES
1. Assertive style
2. Passive voice
3. Aggressive style
4. Passive-aggressive style
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