The ‘Quality and Performance Management in Facility Management’ course is a unique opportunity to gain an insight into a booming sector, where the demand for skilled professionals is growing exponentially. With a focus on value creation, you will acquire hkey skills for implementing regulations and standards, as well as for manage efficient recruitment processes. You’ll also learn how to to optimise the procurement function and carry out effective audits, all of which are essential for to ensure quality and efficiency in facilities management. This online course offers you the flexibility to learn from anywhere, allowing you to balance your studies with other commitments. Upon completing this course, you will be prepared to take on a leadership role in a dynamic and highly valued field, where efficiency and quality are key to organisational success.
Quality Management and Performance in Facility Management
Facility Management
40 hours
Introduction
Objectives
- Understand the the role of Facility Management as a conduit for value within organisations.
- Identify the regulations y standards key in Facility Management to ensure it is applied correctly.
- Analyse the processes from recruitment in the field of facility management.
- Assess the function from shopping for optimise resources in Facility Management.
- Developing skills for carry out audits effective in the context of Facility Management.
- Apply techniques from management from quality in the delivery of facility management.
- Integrating knowledge for improve the performance in the management from facilities.
Table of Contents
TEACHING UNIT 1. FACILITY MANAGEMENT AS A DRIVER OF VALUE
Building and assessing your FM team
Assessment of FM activities and process optimisation
Development of a balanced scorecard: considerations
User-friendly services; facilities as a form of non-monetary remuneration
Performance monitoring indicators
TEACHING UNIT 2. FM REGULATIONS AND STANDARDS AND AN INTRODUCTION TO CONTRACTING PROCESSES
International Standards in Facility Management: An Introduction
Structuring ISO Standards in Facilities (I)
Structuring of ISO standards in facilities (II)
Facilities contracting models
Drafting of RFIs and RFPs and objective evaluation criteria
TEACHING UNIT 3. THE PROCUREMENT FUNCTION IN FACILITY MANAGEMENT
The procurement function in facilities: sourcing versus purchasing
Management of contracts and subcontracts
Integrated Contracts, IFM concept
Output-based approach versus prescriptive procurement
Subcontracting, Subrogation and Legal and Employment Risks
TEACHING UNIT 4. AUDITS
Building performance audit
Corporate security audit
Quality and environmental management systems in the facilities sector
KPIs: indicators of building performance
Due diligence, start-up and commissioning
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