The communication is the foundation of any interpersonal relationship and, of course, of the employment relationship. In this regard, it is essential to identify the existing barriers in order to overcome them and achieve effective communication smooth and efficient. With this training initiative in Team Management Strategies Students will be able to acquire the techniques and tools most useful for improving the communication processes in the workplace, teamwork and negotiation. This is the ideal training course for develop skills effective leadership skills and learn how to lead teams successfully in business and organisational settings. Through this course, you will learn what Internal Communication Plan, amongst other things.
Cross-cutting
Leadership
50 hours
Team Management Strategies
Leadership
50 hours
Introduction
Objectives
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To acquire the techniques and tools most useful for improving communication, teamwork and negotiation in the workplace.
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Identify the elements of communication and how they operate in different contexts.
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Understanding the decision-making process and its key stages.
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To get to know negotiation tactics and how to use them assertively.
Table of Contents
TEACHING UNIT 1. COMMUNICATION.
- Communication.
- Internal Communication Plan.
TEACHING UNIT 2. TEAMWORK
- Teamwork.
- What would be the overall objective?
- Work team.
- Characteristics of teamwork.
- To do this, I need… (I).
- Group vs team.
- All members must…
- To encourage teamwork…
- Equipment performance curve.
- Team challenges.
- At the start of the team’s formation.
- Group roles.
- Facilitating roles.
- Negative roles.
- Role of a leader.
- The leader.
- Leadership behaviour.
- The leader’s strategies.
- Group behaviour.
- Why do machines break down?
- Tips for your team.
- Effective meetings: Preparation.
- Effective meetings: Notice of meeting.
- Effective meetings: Management.
- Effective meetings: Follow-up (Minutes).
- Effective meetings: Objectives.
- Effective meetings: Decision-making.
- Effective meetings: Time.
- Techniques for facilitating meetings and decision-making.
TEACHING UNIT 3. DECISION-MAKING.
- Decision-making.
- Problem/decision.
- Types of decisions.
- Decision-making styles.
- Rationality and decision-making.
- Group decision-making.
- Efficiency/Effectiveness.
- Planning techniques.
- Stages of the decision-making process.
- Decision-making process.
- Herringbone diagram.
- Pareto chart.
- Generating alternatives.
- Example of a planning sheet.
- Group decision-making techniques.
- Nominal group technique.
- Brainstorming.
- Weighted selection.
TEACHING UNIT 4. NEGOTIATION.
- The negotiation.
- Tactics.
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