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Cross-cutting

The Power of Empathy

Personal Development 3 pm

Introduction

Thanks to this training programme at The Power of Empathy you’ll be able to see for yourself the importance of developing the communication skills, as well as the effects and benefits of empathy. You will learn the principles of being an empathetic person, strategies for developing empathy, and techniques for expressing yourself constructively. You will also discover what the basic tools to enhance basic listening skills, the power of words and to identify parameters of the non-verbal communication. With this training, you will gain a better understanding of the troubleshooting and a more empathetic way of speaking, which will enable you to relate to others more effectively.

Objectives

  • Understanding the importance of developing the communication skills.

  • Understanding what the resilience and what strategies there are for becoming an empathetic person.

  • To analyse the difficulties which prevent us from acting with empathy and from reinforcing the factors that foster these skills for success.

  • Discovering the power of the active listening.

Table of Contents

TEACHING UNIT 1. DO YOU KNOW WHAT EMPATHY IS?

  1. The importance of developing communication skills
  2. What is empathy?
  3. Training and stages of empathy
  4. Effects and benefits of empathy

TEACHING UNIT 2. HOW CAN YOU BE AN EMPATHETIC PERSON?

  1. How does empathy develop?
  2. Barriers to empathy
  3. Strategies for developing empathy
  4. How can we show empathy?

TEACHING UNIT 3. ACTIVE LISTENING AS THE FOUNDATION OF EMPATHY

  1. Receipt of the message in the communication process
  2. Active listening as a distinguishing feature
  3. Tools to enhance active listening
  4. Beyond words. Non-verbal communication

TEACHING UNIT 4. COMMUNICATION THROUGH EMPATHY

  1. The relationship between assertiveness and empathy
  2. Non-violent communication

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