Throughout our lives, we will have to face numerous challenges, both in our personal and professional lives, and this is where our mediation and communication will determine whether we succeed or not. With this line-up of Troubleshooting you'll see some of the techniques most commonly used for solving everyday problems and even conflicts with violence. To this end, we will examine the mediation process and the role of the mediator. The mediator works to reconcile the competing interests of the parties, helping the participants in the conflict, clearing up misunderstandings, identifying the interests or needs of the various parties, and negotiating a mutually satisfactory solution.
Cross-cutting
30 mins
Personal Development
Troubleshooting
This problem-solving course is aimed at anyone interested in analysing and finding practical solutions to everyday problems, workplace issues and even personal conflicts with others. It is also aimed at social mediators and students studying Education, Educational Psychology, Psychology or Social Work.
30 mins
Personal Development
Course objectives
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Define what mediation is and what its main features are objectives y functions.
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Examine how these affect us conflicts.
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To examine the steps required to resolve a problem.
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Understanding that communication is key to mediating a conflict.
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See how a conflict should be handled.
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Develop techniques for mediation to resolve conflicts.
What does it prepare you for?
With this formation of Troubleshooting you’ll have the chance to learn some of the most commonly used techniques for resolution from problems at a corporate level as well as conflicts more serious situations where two or more people find themselves at odds over a conflict of interest. Mediating between the two parties, exploring alternatives and proposing solutions that benefit both sides will be key to achieving personal and professional success.
Teaching units
VIDEO LESSON 1. STEPS TO FOLLOW WHEN SOLVING PROBLEMS
VIDEO LESSON 2. STEP-BY-STEP BRAINSTORMING
VIDEO LESSON 3. HOW TO DEAL WITH CONFLICTS?
VIDEO LESSON 4. CAN MEDIATION TAKE PLACE IF THERE IS VIOLENCE INVOLVED IN THE CONFLICT?
VIDEO LESSON 5. SHOULD WE CONSIDER CONFLICT TO BE A NEGATIVE THING?
VIDEO LESSON 6. HOW SHOULD CONFLICTS BE HANDLED?
VIDEO LESSON 7. CONFLICT VS VIOLENCE IN DIVERSITY AND MULTICULTURALISM
VIDEO LESSON 8. THE IMPORTANCE OF COMMUNICATION IN CONFLICT MANAGEMENT
VIDEO LESSON 9. CONFLICT RESOLUTION