Throughout our lives, we will have to face numerous challenges, both in our personal and professional lives, and this is where our mediation and communication will determine whether we succeed or not. With this line-up of Troubleshooting you'll see some of the techniques most commonly used for solving everyday problems and even conflicts with violence. To this end, we will examine the mediation process and the role of the mediator. The mediator works to reconcile the competing interests of the parties, helping the participants in the conflict, clearing up misunderstandings, identifying the interests or needs of the various parties, and negotiating a mutually satisfactory solution.
Cross-cutting
Personal Development
30 mins
Troubleshooting
Personal Development
30 mins
Introduction
Objectives
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Define what mediation is and what its main features are objectives y functions.
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Examine how these affect us conflicts.
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To examine the steps required to resolve a problem.
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Understanding that communication is key to mediating a conflict.
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See how a conflict should be handled.
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Develop techniques for mediation to resolve conflicts.
Table of Contents
VIDEO LESSON 1. STEPS TO FOLLOW WHEN SOLVING PROBLEMS
VIDEO LESSON 2. STEP-BY-STEP BRAINSTORMING
VIDEO LESSON 3. HOW TO DEAL WITH CONFLICTS?
VIDEO LESSON 4. CAN MEDIATION TAKE PLACE IF THERE IS VIOLENCE INVOLVED IN THE CONFLICT?
VIDEO LESSON 5. SHOULD WE CONSIDER CONFLICT TO BE A NEGATIVE THING?
VIDEO LESSON 6. HOW SHOULD CONFLICTS BE HANDLED?
VIDEO LESSON 7. CONFLICT VS VIOLENCE IN DIVERSITY AND MULTICULTURALISM
VIDEO LESSON 8. THE IMPORTANCE OF COMMUNICATION IN CONFLICT MANAGEMENT
VIDEO LESSON 9. CONFLICT RESOLUTION
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