Emotional intelligence in the workplace is a person’s ability to recognise, regulate and control their emotions and use them to improve their quality of life and their relationships with their environment. Emotional intelligence in the workplace helps to reduce stress and improve communication. Therefore, improving emotional intelligence is essential to achieving success at work and enriching the working environment. With this training programme in ‘Organisational Intelligence’, you will learn how to improve the way you communicate with your colleagues and how to manage your emotions in a positive way. You will also learn about the benefits of emotional intelligence and how to apply it in the workplace.
Cross-cutting
Emotional Intelligence
1 hour
Organisational Intelligence
Emotional Intelligence
1 hour
Introduction
Objectives
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To understand the importance of emotional intelligence.
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To understand the benefits of emotional intelligence in the workplace.
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To find out how to increase emotional intelligence.
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To understand the link between emotions and motivation.
Table of Contents
TEACHING UNIT 1. EMOTIONAL INTELLIGENCE IN THE WORKPLACE
TEACHING UNIT 2. EMOTIONAL INTELLIGENCE AND SUCCESS AT WORK
TEACHING UNIT 3. HOW TO DEVELOP EMOTIONAL INTELLIGENCE IN THE WORKPLACE
TEACHING UNIT 4. HOW CAN WE IMPROVE EMOTIONAL INTELLIGENCE?
TEACHING UNIT 5. WHAT IS THE RELATIONSHIP BETWEEN EMOTIONS AND MOTIVATION?
TEACHING UNIT 6. MANAGE YOUR EMOTIONS AND REDUCE STRESS
TEACHING UNIT 7. HOW TO IMPROVE ACTIVE LISTENING
TEACHING UNIT 8. THE BENEFITS OF EMPATHETIC COMMUNICATION IN THE WORKPLACE
TEACHING UNIT 9. WHAT IS ASSERTIVE COMMUNICATION?
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