This training course on «Fundamentals of Quality Control and Improvement»is aimed at professionals and employees interested in acquiring key competences and skills in quality management and continuous improvement within the business sector. Throughout the training programme, you will explore topics such as the strategic quality planning, customer loyalty, improvement models, the use of advanced tools, ISO 9000 standards, monitoring, measurement, data analysis and practical applications of quality techniques. This training is essential if you are looking to develop your expertise in quality management and help you achieve excellence in your organisations.
Corporate
Quality
40 hours
Fundamentals of Quality Control and Improvement
Quality
40 hours
Introduction
Objectives
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Understanding the principles of the organisation of the quality and its progression towards total quality.
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Mastering the planning strategic quality, by setting effective targets and indicators.
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To gain knowledge about improvement models and criteria for making decisions and implementing solutions.
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Develop skills in the implementation of improvement programmes, the management of quality circles and project teams.
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To familiarise yourself with the regulations ISO 9000 and its relationship to quality improvement.
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Learn techniques monitoring, measurement and data analysis to drive continuous improvement.
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Mastering the application of basic techniques and advanced quality improvement techniques, including benchmarking, FMEA, Gantt charts, QFD, satisfaction surveys and sampling plans.
Table of Contents
TEACHING UNIT 1. ORGANISING QUALITY IMPROVEMENT.
- Quality management. Towards total quality.
- Strategic quality planning: objectives and indicators. Strategies for building customer loyalty.
- Improvement models. Decision-making criteria and the implementation of solutions.
- Quality improvement programmes. Quality circles. Project teams.
- The ISO 9000 series of standards and quality improvement.
- Monitoring and measurement.
- Data analysis.
- Improvement. Corrective and preventative actions.
- ISO 9004 (guidelines for performance improvement).
TEACHING UNIT 2. BASIC TECHNIQUES FOR QUALITY IMPROVEMENT.
- Techniques for improving quality.
- Basic techniques for quality improvement.
- Advanced techniques and tools for quality improvement.
- Advanced quality improvement techniques and tools.
- Quality Planning and Control Techniques.
- Benchmarking.
- Modal Analysis of Failures and Effects (MAFE).
- Gantt chart.
- Quality Function Deployment (QFD).
- Measuring customer satisfaction.
- Sampling Plans.
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